Michelle Sanchez — Brand, Creative & Experience Design Leader
Michelle Sanchez
Brand, Creative & Experience Design Leader
Work About Thinking Contact

I build brands that make
complex products feel
simple, human and
worth believing in.

HOW I WORK

For 11+ years, I’ve built and stewarded brands across complex categories. I set the creative vision, build the teams and systems behind it, and shape how a brand shows up across product, campaign, content, motion and commerce—so every expression feels like part of the same world.

Selected Work
Four features · three specimens
01

Familiar jeweler to modern luxury.

Jared
brand
ELEVATION
Jared campaign film, opening frame
Fig. 01 — Campaign sizzle, :45. One expression of a two-year brand evolution spanning campaign, content, digital, social, CRM and retail.

Over two years as Jared’s full-service AOR, I helped lead the brand’s evolution toward a more modern expression of luxury. We built the experience across the full consumer journey—from national campaigns and content strategy to CRM, social, web, promotions, credit-card marketing and seasonal in-store expression—creating greater continuity between the moments that built the brand and the moments that drove the business.

Client
Jared, The Galleria of Jewelry
Year
2021 - 2023
My role
Senior Creative Director
Scope
Brand stewardship · campaign strategy · content strategy · creative direction · omnichannel experience

BUILDING ONE MODERN BRAND EXPERIENCE—FROM CAMPAIGN TO COMMERCE.

02

Turning subscription into something more.

Disney+ Perks
LOYALTY + SUBSCRIBER EXPERIENCE
LAUNCH AT SCALE
200K+
DAY 1 ENROLLMENTS
1M
DAY 7 ENROLLMENTS 
 Disney+ Perks internal program reporting, 2025.
Client
Disney+
Year
2025-PRESENT
My role
SENIOR CREATIVE DIRECTOR
Scope
Loyalty strategy · experience strategy · creative direction · digital experience · program launch

Disney+ Perks extended the value of a subscription beyond streaming. Working alongside Disney+ Product Marketing, our team helped shape the strategy and digital experience—from the program vision and engagement roadmap through the web experience and launch. The loyalty platform connected the experience behind the scenes, allowing the program to scale quickly across markets.

01 — UNAUTHENTICATED
02 — EXPLORE / ENROLL
03 — MEMBER EXPERIENCE
Fig. 02 — Disney+ Perks across the subscriber journey, from discovery through the member experience.
03
Amgen
KRYSTEXXA 
OMNICHANNEL BRAND EXPERIENCE
REGULATED HEALTHCARE
Year
2023 - PRESENT
My role
SENIOR CREATIVE DIRECTOR
Scope
Omnichannel strategy · campaign platform · creative direction · OLV · Reddit · Meta

From disconnected campaigns to one cohesive brand experience.

KRYSTEXXA had multiple creative concepts in market at once, giving each channel something new to say but little opportunity to build recognition. I partnered with strategy to shift the brand toward an omnichannel model: one core creative platform anchored by an annual OLV and extended through Reddit, Meta and other patient touchpoints—giving every execution a role within one recognizable brand experience.

01 — OLV / Hero story Annual anchor · film
Fig. 03 — One campaign platform carried from hero film into Reddit and Meta, creating a more consistent patient experience across touchpoints.
The shift
One platform.
Multiple touchpoints.
OLV · Reddit · Meta
02 — Reddit
03 — Meta
04
BERKSHIRE HATHAWAY HOMESERVICES

CREATIVE OPERATIONS + BRAND SYSTEMS MULTI-BUSINESS LEADERSHIP

What I built
  • Creative operations
  • Brand governance
  • Team structure + workflow
  • Brand + design systems
  • Digital experience
  • Film + motion
  • In-house production

I built the function that produced the work.

I built and led the creative function across six business divisions—establishing the team, systems and operating model behind the work. That spanned brand governance, intake, prioritization and in-house production, with sales and marketing support for 25+ New Homes communities while maintaining a cohesive brand experience.

6
Business divisions
25+
New home communities
20+
Multidisciplinary team
Spec. 01 — Brand system
Spec. 02 — Operating model
Spec. 03 — Brand expression
Industry recognition
OBIE Awards · Modern Luxury
Supporting work
Three specimens
  • S/01 Delta Bringing creative thinking to the travel experience through integrated brand storytelling and customer-focused experiences. Leading multidisciplinary teams to connect creative ambition with operational execution.
    TRAVEL / CUSTOMER EXPERIENCE / CREATIVE LEADERSHIP
    2022
    SENIOR CREATIVE DIRECTOR
    →
  • S/02 THE LUX LANE

    Conceptualized and launched a branded video series for Berkshire Hathaway HomeServices Georgia Properties' Luxury Collection. Led the brand positioning, creative identity, editorial strategy, and end-to-end production, establishing a distinctive platform for luxury market insights, company initiatives, and elevated storytelling.

    BRAND STRATEGY · CREATIVE DIRECTION · CONTENT PRODUCTION
    2019
    CREATIVE DIRECTOR
    →
  • S/03 Five Senses

    Extending a consumer-facing creative platform into employer branding, translating a brand idea into a compelling talent experience while maintaining consistency across audiences and touchpoints.

    BRAND PLATFORM / EMPLOYER BRAND / INTEGRATED CREATIVE
    2019
    CREATIVE DIRECTOR
    →
Contact
ATLANTA, GEORGIA
Michelle Sanchez — Brand, Creative & Experience Design Leader Set in Newsreader & Public Sans © 2026

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